Support updates
Resolved: Issue with Certain Virtual Servers
26th March 2024: Incident Report UpdateWe experienced an issue with our VPS Cluster early Saturday morning. An issue with a configuration corruption caused a problem with nodes, resulting in some customers’ VPS’s going offline, but were not able to run from another node. To resolve this, we had to isolate the affected nodes to run…
Resolved: Dropsuite Backup Failed issue
Between Saturday the 3rd Feb and Monday 5th Feb 2024, you may have received an email regarding a failed Dropsuite backup. This was due to an error in an upgrade to our network firewall protection that blocked some connections for a small number of users. The issue was resolved on Monday the 5th Feb at…
Upcoming Server Scheduled Maintenance
As part of our ongoing Server Maintenance, the following is a list of dates and times that we have scheduled for important updates on servers in our network, for security and/or performance improvements. **NOTE: Times are subject to change, so ensure to check back regularly. You can check what server your hosting subscription is on…
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